Given the digital nature of our product, we only offer a FULL REFUND after purchase if the Customer has reached out to us within 24 hours of their charge and also either has had technical difficulties setting it up, or does not have sufficient experience trading and after setup still doesn’t understand how to use it or how to cancel. PARTIAL REFUNDS will be given under the previous circumstances if the customer reaches out after the full refund period (24 hours). If you would like to request a refund you should email firstname.lastname@example.org
We will assess refund requests on their merits, considering the digital nature of the data we share upon access. There is generally no obligation to provide a refund in situations like the following:
A. You have changed your mind about using TRND
B. You bought it by mistake; or
C. You ask for goodwill
If we decide to issue a refund, this will generally be done using the same manner used to make a purchase. So if the item was bought with a discount, we will only return the amount charged to the customer. Refunds take 7 - 10 business days to return to the Customer’s original payment method.
If requested, we will gladly also cancel the active subscription on the refunded product.
If you are after 24 hours, you can cancel your subscription anytime through your account on our website. If you have not opened an account with us, make sure to do so with the same email you purchased with, then after creating and logging in you will be able to cancel or resubscribe to any of your subscriptions. To learn more about cancellations follow the steps in this article: How to Cancel